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Support

How can we help?

Real people, working on Lagos time.

  • Email support

    Tell us your business name and the phone number you sign in with. We aim to reply within one working day.

    support@antly.one

  • Help in the app

    Tap the chat button in the app to message our team without leaving what you are doing.

    Open Antly One

  • Privacy requests

    Ask for a copy of your data, a correction or deletion, or raise a privacy concern.

    privacy@antly.one

Common problems.

  • I am not getting the sign-in code

    Check the number and try “Send code on WhatsApp” instead of SMS. Codes expire after five minutes, so ask for a new one if it is late.

  • I changed my phone number

    Ask the business owner to update your number in Staff. If you are the owner and lost the old number, email us with proof that the business is yours.

  • A customer paid by link but I cannot see the money

    Payments show in Money → Online payments as “on the way” until they settle the next working day, then go out in the next daily payout. If one is marked delayed, email us with the payment reference.

  • I want to delete my account

    In the app, go to More → Account → Delete account. Without the app, use the page below. You have 30 days to change your mind.

Delete your account.

You can delete your Antly One account and your personal data without installing the app. We explain what is deleted, what the law makes us keep and for how long.

Delete my account How long we keep records